Reliable support and training opportunities are a cornerstone of HeronGrace's business philosophy. Providing you with an ongoing sense of support and security is a central part of building a strong relationship.
Our NPO Builder Toolkits offer you many sophisticated capabilities combining the Joomla! open source content management system (CMS) Web site building framework with the fully integrated civiCRM donor database constituent relationship management (CRM) system. To use them effectively it often helps to have a guided support partner like HeronGrace.
We offer online training for all of our NPO Tools. We offer both basic training and advanced training in everything from managing your constituent database to Web site content administration.
For CRM Database Administrators:
Basic training covers working with the civiCRM system — including entering and managing constituents, communicating with them, accept online contributions and tracking, setting up events and managing them as well as basic editorial site management on the public-facing Web site, as well as generating reports to track your progress or for board review.
Here are some of the reasons for hiring HeronGrace for additional support:
- Additional training to enhance skills
- New Hires
- Personalized on-site training — Using your own database instead of our demo
- Custom Web-based training
For Web Site Editorial Administrators:
Managing the editorial content of your site on a day-to-day basis is one of the strengths of using our Joomla!-based CMS, affording you the capability to create or edit your site's page content, or add notices about upcoming events and other items of a timely nature. Staff can be granted different levels of access if desired — limiting some to submitting articles for approval before posting, for instance. Let us know what your requirements are and we can provide specific assistance for you.
For Website Technical AdministratorsLearning the more technical aspects of managing your site may, or may not, be something you or your staff are interested in handling. If your organization has technically-oriented (and motivated) staff members, we can train them in everything they need to know about the technical side of site management using the CMS. From modifying the site structure or adding/deleting menu items, components, and modules which provide additional functionality, to creating rich media experiences such as streaming audio or video — we can teach your staff how things get done.
Or just relax, and we can do all of these advanced management tasks for you on a per-contract basis.
For more information please contact HeronGrace...